BPO stands for Business Processing Outsourcing. BPO companies work for the national
and international companies serving them the front and back office services. Since
the year 2000, several BPO companies have raised with a great pace. The opportunities
in the BPO companies were offered even to undergraduates and fresh graduates with
good package. This increased the number of new comers opt for the career and has
been continuing.
There are several services that are offered by the BPO companies. One can choose
any of the services that are offered by the company, according to his/her interest,
experience or qualification.
Services that come under BPO:
- Customer Service
- Call center service
- Creative services
- Sourcing and Procurement Outsourcing
- Finance and Accounting
- Legal Process Outsourcing
- Human Resources Outsourcing
- Sales and Fulfillment
- Insurance
- Learning solutions
- Underwriting
- Transcription
- Data entry services
- Health care services
- Engineering
- Research and Analysis
- Software development
- Web analytics service
- Network management
- Training and consultancy
- Pharmaceuticals
- Biotechnology
Characteristics of a BPO Employ:
One must be possessing good communication skills, team management skills, planned
working culture, ability to cope up with the critical situations, patience to deal
tough customers etc.
Roles of the field:
Associate/ Agent,Executive,Team leader,Team member,Project Manager,Trainer,Content
writer,Data entry operator,Business Development Manager, Tele sales/ customer service
executive
Pros and cons of the career:
Just like any other career, the field also possesses pros and cons. The basic advantages
in the career are:
- More opportunities
- Quick growth in the career
- No experience required to enter the field
- Comprises the opportunities to the fresh degree holders from any stream
- Number of options to choose as per the interest and qualification
- Good package in the initial stage itself
- Offer better opportunities to the experienced
- Scope of updating the knowledge
The one who wish to choose the career must also know the cons of the field
- Most of the companies offer shift system and no flexible timings
- High work pressure
- Most of the employs often complaint health ailments due to the stress and odd timings
- Though it offers good package, it is comparatively less with the degree of work
- High chances of instability in the career
Pay Package:
The pay to the initial entry may start from 7,000/- and above. The higher cadres
offer 25,000/- and above. The companies also offer several other benefits to the
employs like transportation, shopping discounts, health benefits, incentives and
welfare facilities. Few of the companies also offer the facility of ‘work from home.’
Suggestions for a better professional life in BPO sector:
As the sector offers number of opportunities, the energetic employs often look for
the better opportunities and jump from company to company. Though it is good to
look for the better opportunity, it is also suggested that one must attain minimum
experience and full pledged knowledge before he roles to another.
The sector provides great scope of learning in various areas that one must utilize
the learning opportunities to maximum that the experience with expertise works as
a ladder to achieve the higher position and also allows the faster career growth.
Improving the communication skills, people management and stress management also
helps for the stabilization.
Thus, being an emerging sector BPO offers plenty of openings with a prospective
career.